Terms of use

Please read these Terms of Use carefully before you start to use, book or purchase any third party services or goods through our Website or our App. We recommend that you print a copy of these for future reference.

Clickerbook.com is not a media site.

By using the site, you agree to the terms of this agreement. If you do not agree to these Website & App Terms of Use, you must not use our Website or our App.

Welcome to our website www.clickerbook.com ("Website") and to our mobile responsive app (the “App”). The Website is provided by Clickerbook UK Ltd, a company registered in England under company number 12658553 and whose registered office is at Kemp House, 160 City Road London, EC1V 2NX, UNITED KINGDOM ("Clickerbook", "us", "we" or "our" for short). "You" and "your" means you as the user of our Website or our App.
The Website and our App have two main functions:
1. aggregating of information and providing a centralised booking and sales point for selected third party goods and services providers who wish to offer their goods and services for sale via our Website and our App ("Business Partners"); and
2. provision of general information relating to health and wellbeing and the beauty and fitness industry via our blog: http://www.clickerbook.com/blog.html.
We have set out the terms under which we are providing you with access to our Website and our App and any products or services we offer from our Website or our App. These include the terms and conditions that govern:
1. your rights to use and link to our Website and our App (these "Website & App Terms of Use");
2. how we will use and protect information about you (our "Privacy Policy") and
3. our booking terms and conditions in relation to the third party products or services we offer from the Website or our App (our "Booking Terms and Conditions"); and
4. your obligations when uploading comments or other contributions and content to our Website or our App (our "User Generated Content Policy"),
  together or individually these may be referred to as our "Terms and Policies".
Please note that the Terms and Policies do not govern the relationship as between Clickerbook and our Business Partners. If you are an existing Business Partner, please check the Business Partner Terms. If you are not yet a Business Partner but would like to become one of our Business Partners, please see www.clickerbook.com/business.html.
If you enter any prize competitions or other promotions on the Website or our App, separate terms and conditions may also apply in addition to our Terms and Policies. In the event of a conflict between any additional terms and conditions and our Terms and Policies, such additional terms shall prevail to the extent of the conflict.
We may change our Terms and Policies from time to time, in which case up to date versions of such Terms and Policies will be available via the Website and our App. You should check these Terms and Policies regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the Terms and Policies after you have been notified of the changes on our Website or our App and/or if you continue to access or use the Website or our App, where the updated Terms and Policies will be available for you to view.

Website & App Terms of Use

Please read these Website & App Terms of Use carefully before you start to use our Website or our App, as they apply to your use of our Website and our App. We recommend that you print a copy of these for future reference.

These Website & App Terms of Use refer to the following additional terms which also apply to your use of our Website and our App:

Our Privacy Policy; and
Our User Generated Content Policy.

By using our Website or our App, you confirm that you accept these Website & App Terms of Use and that you agree to comply with them. If you do not agree to these Website & App Terms of Use, you must not use our Website or our App.

Please note: these Website & App Terms of Use only cover your use of our Website and our App, they DO NOT apply to the third party goods and services which are available for booking on our Website or App. Please see our Booking Terms and Conditions for the terms and conditions which apply when you make any bookings on our Website or our Customer mobile application.

Within these Website & App Terms of Use, the phrase “Terms and Policies” refers to any or all of the following policies: our Privacy and Cookie Policy, our User Generated Content Policy, these Website Terms and Conditions and our Booking Terms and Conditions.

Our Terms and Conditions in short:

Subject of agreement
Clickerbook gives the user the right to post on the site the following information:
- Text information
- Photographic materials
- Links to materials posted on other sites

Rights and obligations of the parties
The user has the right to:
- search for information on the site
- receive information on the site
- comment on the content posted on the site
- change user rating
- copy information to other sites with an indication of the source
- require Clickerbook to hide any user information
- use the site information for personal non-commercial purposes
- use the site information for commercial purposes without special permission

Clickerbook has the right:
- at its discretion and the need to create, modify, cancel the rules
- restrict access to any information on the site
- create, modify, delete information
- delete accounts
- refuse to register without explanation

The User agrees to:
- ensure the accuracy of the information provided
- ensure the safety of personal data from access by third parties
- update the Personal Data provided during registration, if changed
- not to disrupt the working of the website
- not to transfer your account and / or username and password of your account to third parties for use
- not to register an account on behalf of or in place of another person, with the exception of cases provided for by the legislation of the Russian Federation
- not to post the following materials: erotic, pornographic or material of an offensive nature, as well as other information, the placement of which is prohibited or contrary to the norms of the current legislation of the Russian Federation
- not use scripts (programs) for the automated collection of information and / or interaction with the Site and its Services

Clickerbook undertakes:
- to maintain the site’s performance unless it is impossible for reasons beyond Clickerbook’s control.
- to implement comprehensive protection of the User account
- to protect information whose distribution is limited or prohibited by law by issuing a warning or by deleting a user account that violates the rules

Responsibility of the Parties
- Clickerbook does not bear any responsibility for the accuracy of information copied from other sources
- Clickerbook is not responsible for the discrepancy between the expected and actually received services
- Clickerbook does not bear any responsibility for the services provided by third parties
- in the event of a force majeure situation (military operations, state of emergency, natural disaster, pandemic etc.), Clickerbook does not guarantee the safety of the information posted by the User, as well as the uninterrupted operation of the information resource

Use of the Website and our App
1. These Website & App Terms of Use set out how you may use our Website and our App. By accessing the Website or our App, you agree to these Website & App Terms of Use. These Website & App Terms of Use apply to whatever method you have used to access the Website or our App, including but not limited to the internet, digital television services and mobile phone.
2. If you do not agree to these Website & App Terms of Use, you should not use the Website or our App. You should read all of the Website & App Terms of Use prior to using the Website or our App.
Accessing our Website and our App
1. Access to our Website and our App is permitted on a temporary basis. We reserve the right to withdraw or amend our Website or our App (and any products or services offered on them) without notice. We will not be liable if for any reason our Website, our App or any part of it or them is unavailable at any time or for any period.
2. We update our Website and our App from time to time and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the Website or our App (or any part of them) at any time without notice.
3. Materials and information posted on our Website or our App are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by all applicable laws.
4. You are responsible for making all arrangements necessary to access and view this Website and our App and should ensure you have up to date anti-virus software on any device from which your access our Website or our App.
5. You are responsible for ensuring that all persons accessing our Website or our App through your internet connection are aware of these Website & App Terms of Use.
6. We specifically reserve the right to withdraw access to our Website and/or our App and/or cancel any order in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.
Password and Account Security
1. You are responsible for the safety and security of your password and log in details. To help protect against unauthorised access to your account you are advised to store your username(s) and password(s) safely and securely. Please ensure that your password is not one you have used before, that it is eight characters or more and, ideally, not one that you use on other sites. We recommend that you refrain from disclosing your username(s) and password(s) to anyone. We also recommend that you sign out of your account at the end of each session. You may also wish to close your browser window when you have finished your session, especially if you share a computer with someone else or if you are using a computer in a public place.
2. If you suspect that unauthorised access has been made to your account you must notify us immediately by contacting [email protected]. We will investigate any alleged unauthorised account activity. Notwithstanding any other terms pertaining to our right to disable or block access to your account, we reserve the right to disable or block your account at any time where it is suspected that unauthorised access has been made to your account.
Misuse of our Website or our App
1. You must not misuse our Website or our App by:
  1. knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware (or is designed to do so); and/or
  2. gaining or attempting to gain unauthorised access to the server on which our Website or our App are stored or any server, computer or database connected to our Website or our App; and/or
  3. attacking our Website or our App via a denial-of-service attack or a distributed denial-of service attack.
2. Breach of this clause might constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and our App will cease immediately.
Users
1. If you are aged 18 years old or over, you may create an account and become a registered user of the Website and our App ("User").
2. As a User you may have access to additional products or services and/or functionality, for example, the ability to create an account, save contact information, post user generated content (UGC) onto the Website or via our App, and receive information about promotions and special offers which are restricted to Users, if any.
3. Any personal information that you provide to us in the course of becoming a User or after registration will be held and used in accordance with any consent obtained from you and the terms of our Privacy Policy.
4. We also have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of any of our Terms and Policies. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at [email protected]
Posting User Generated Content (UGC)
1. If and where the functionality of the Website or our App allows, Users or other visitors to the Website or our App that log into a social media account via any widget or interface available on or off the Website may post UGC to the Website or via our App.
2. Any UGC posted will be attributed to the username you provide or the username of the social media account you log in with but we will not publish your email address on the Website or via our App.
3. We reserve the right to refuse to publish any UGC (or remove without notice any previously published UGC) if it does not adhere to our User Generated Content Policy. We shall not be liable for any loss or damages whatsoever arising from such a decision to refuse to publish (or to remove previously published) UGC.
4. We also reserve the right to close the User accounts and/or ban particular users from being able to post UGC to the Website or via our App if they persistently and/or seriously breach the terms of the User Generated Content Policy.
5. Views and opinions expressed in UGC submitted by Users or other members of the public are those of the individual submitting the UGC, not those of Clickerbook and we accept no responsibility for the content of such UGC.
6. However, if you find any UGC on the Website to be in any way offensive, obscene, defamatory, racist, harmful, inaccurate, unlawful, illegal or deceptive in any way, please notify us by emailing us at [email protected] with the subject heading "Objectionable Content". On receipt of your complaint we may remove or block access to the UGC complained of.
Intellectual property
1. You may access, view and print out one copy of this Website and all information, images, and other content (except for UGC) displayed on the Website or via our App ("Materials") strictly in accordance with these Website & App Terms of Use.
2. You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement to Clickerbook.
3. Nothing in the above licence impairs or restricts any author's moral rights in respect of the Materials.
4. We expressly reserve all intellectual property rights in and to the Website, our App and the Materials and your use of the Website, our App and the Materials is subject to the following restrictions. You must not:
  1. remove any copyright or other proprietary notices contained in the Materials; and/or
  2. use any Materials from the Website or our App in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; and/or
  3. use, or cause others to use, any automated system or software to extract content or data from this Website or via our App ("screen scraping"), except in cases where you or any applicable third party has entered into a written licence agreement directly with us that expressly permits such activity; and/or
  4. reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame (or use any other browser or border environment), communicate to the public or circulate to any third party or exploit this Website, our App and/or the Materials for any commercial purpose, without our prior written consent by way of a licence agreement.
Trade marks
1. We expressly reserve all rights in and to the https://www.clickerbook.com domain name and all related domains and sub-domains, the name "Clickerbook", our logo device, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Website or via our App may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.
Linking to our Website
1. You may link to any page of the Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take unfair advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.
2. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website.
3. Our Website must not be framed or be subjected to any other browser or border environment on any other site unless expressly permitted.
4. If you would like to link to our Website for commercial purposes or any purpose not included above, or if you would like to become a Business Partner, please contact [email protected]
5. We reserve the right to withdraw linking permission at any time and without notice.
Privacy, your personal data and cookies
1. The privacy of your personal data is important to us. Please see our Privacy Policy for details of how we will process your personal data, where it is provided to us, and how we use cookies.
Third party content and third party websites
1. Our Website and our App may contain advertising submitted by third parties. Such third parties are solely responsible for the content of such advertising and for ensuring that it complies with all relevant legislation and regulations. We do not accept any responsibility for the content of any third party advertising.
2. Our Website, our App and/or the Materials may contain links to third party websites (including those of our Business Partners). If you decide to visit any third party site, you do so at your own risk. We are not responsible or liable directly or indirectly for the content, accuracy or opinions expressed in such websites or the standard of goods or services available through or on such websites. Unless expressly stated otherwise, links do not imply that we are, or our Website or our App are, affiliated to or associated with such sites.
3. Our communications with you may contain information sourced from third party websites. Material from a third party site will be marked as such and a link to the source website may be provided. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from our communications with you, or any use of personal data by such a third party.
4. The inclusion of any link in our communications with you does not imply endorsement by us of the linked site. If you decide to access linked third party websites, you do so at your own risk.
5. Please remember that when you use a link to go from our Website or our App to another website, our Terms and Policies (including our Privacy Policy) will no longer be applicable. Your browsing and interaction on any other website, including websites which are linked to ours, is subject to that website’s own terms and policies. Please read those terms and policies before proceeding.
Our liability
1. To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website or our App. In particular, we do not represent or warrant that the Website or our App will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect. In any event, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or our App.
2. We do not accept liability for any failure to maintain the Website or our App and/or late or failed delivery of any Materials.
3. Please note that we only provide our Website and our App for domestic and private use, and you agree not to use our Website or our App for any commercial or business purposes unless you have registered as a Business Partner.
4. We do not accept any liability for the following types of loss, even if the loss is foreseeable: loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data or waste of management of office time.
5. The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials.
6. We shall not be liable for any loss caused as a result of your actions or inactions based on the Materials available on this Website or via our App. However, nothing in these Website & App Terms of Use shall affect your statutory rights, and nothing in these Website & App Terms of Use shall exclude our liability for death or personal injury arising through negligence, for fraud or fraudulent misrepresentation and/or anything else that cannot be excluded or limited by us under English law.
Disclaimer
1. The information contained on the Website is for general information purposes only. The information is provided by www.clickerbook.com and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services or images contained on www.clickerbook.com. Your use of any or all information, products and/or services must be based on your own due diligence and you should consult an appropriate professional for specific advice tailored to your needs and situation. Any reliance you place on such information is strictly at your own risk.
2. You must not rely on the information on the Website as an alternative to medical advice from your doctor or other professional healthcare provider. To the extent that you require medical advice, you should consult your doctor or other professional healthcare provider.
3. Through this website you are able to link to other websites which are not under the control of www.clickerbook.com. We have no control over the nature, content and availability of those sites and will not be responsible for them. The inclusion of links does not necessarily imply a recommendation or endorse the views expressed within them.
4. In no event shall we be liable for direct, indirect, punitive, incidental, special, consequential or any damages whatsoever arising out of or in any way connected with the use of or performance of information, products, services or reliance on the contents of www.clickerbook.com.
Serviced countries
1. This Website and our App are location based and are provided for users in the United Kingdom and are governed by this the Terms of Use. Use in any other country will be governed by a local Terms of Use and Privacy Policy which will be provided based on your location.
Changes to our Website & App Terms of Use
1. We may change these Website & App Terms of Use from time to time, in which case an up to date version will be available via the Website and our App. You should check these Website & App Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to these Website & App Terms of Use after you have been notified of the changes on our Website or our App and/ or if you continue to access or use the Website or our App, where the updated Website & App Terms of Use will be available for you to view.
Legal compliance and applicable law
1. The English Courts will have non-exclusive jurisdiction over any claim arising from or related to a visit to this Website or use of our App. English Law will apply to these Website & App Terms of Use.
Contact us
1. If you have any concerns or queries about material which appears on our Website or our App or if you have questions about your use of this Website, our App or these Website & App Terms of Use please email us at [email protected]. Our postal address for correspondence is Clickerbook, Kemp House 160 City Road London EC1V 2NX UNITED KINGDOM.

Booking Terms and Conditions

Last updated May 2020

This is a summary of our key Booking Terms and Conditions.

The Services you can buy or book via Clickerbook are sold by our Partners and not by us. We are only responsible for arranging and concluding your booking and we have been appointed by our Partners to act as their commercial agent to do so.

If you pay for Services from our Business Partners through our Website, App or Widget (iframe), we may collect and receive your payment on behalf of the relevant Business Partner in our capacity as their commercial agent. In this event, our successful receipt of your payment will discharge your debt to the Partner for the Services.
The contract for the Services is directly between you and the relevant Partner. We are not liable for the Services you receive from our Partners. However, please do let us know if you encounter a problem or if the Service you receive at a venue falls short of your expectations and we will do our best to help.
Please check all details and any restrictions relating to a Service thoroughly before booking.
Please ensure that any medical or other allergy/health information is disclosed to Partners before your appointment or stay.
Clickerbook reserves the right to deactivate a Customer’s Clickerbook account in the event of a breach of these Booking Terms and Conditions and/or where the Customer acts in a way that is inappropriate, abusive or otherwise unacceptable towards our Customer Experience team or employees of a Partner, either in communications via phone or email, or in person at the Partner’s venue.
If you want to reschedule or cancel a Booking (and provided that rescheduling or cancellation (as applicable) is not prohibited by these Booking Terms and Conditions) this can be requested and completed by either:

- using your Clickerbook account via the Website or the App (if available);
- following the link in your Order Confirmation email;
- directly with the Business Partner;

You may cancel a Booking provided the appointment is not due to take place in the next 4 hours. In such cases we can offer you a full refund. If however the appointment is due to take place within the next 4 hours, you will not be entitled to a refund.